Return Policy

The most common questions

Q 1: I received a defective/damaged product, can I get a refund? 

• If the product you received is damaged or if it is defective, you can return the product within 14 days from the date of receipt, provided that it is in the same condition in which you received it with the original box or packaging intact.
• Once we receive the returned product, we will inspect it, and if the product is found to be defective or damaged, we will refund the value of the product paid with any shipping fees paid within one week of the date you requested the return of the product. 

Q 2: I received a wrong product, how can I return it?

• In unusual circumstances where the product received is faulty, you may return the product in the same condition in which you received it with the original box intact and/or the packaging intact.  Once we receive the returned product, we will refund the amount as long as the refund is received within 14 days. 

Q 3: When is "return" not possible? 

• LThere are some cases where it is difficult for us to support returns:
• 1. If the return is requested outside the specified time frame of 14 days for defective or non-conforming products from the day of receipt.
• 2. If the product is used, damaged or not in the same condition as you received it.
• 3. Specific non-returnable categories such as personal hygiene items.
• 4. Products not covered by the manufacturer's warranty.
• 5. Any consumable product that has been used or installed.
• 6. Products with a tampered or counterfeit serial number.
• 7. Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories. 
• Q 4: I changed my mind;  Can I return what I bought? 
• If you change your mind before receiving your product, simply contact us to cancel your order or through your account on the site and we will return the amount paid with any applicable shipping fees. If you wish to return the product before delivery, simply do not receive it from the delivery representative, subject to the rules mentioned below:
• 1. The product is not in the "non-returnable products" list.
• 2. The product should not be a liquidation item and it is clearly stated that it is not returnable.
• 3. Only products that have never been opened "retail packaging" (closed box/riveted) and still have their original seal on can be returned. 

Q 5: What are the products that cannot be returned? 

• Products that cannot be returned are:
• 1. The product should not be a liquidation item and it is clearly stated that it is not returnable.
• 2. When the offer notes specifically state that the product cannot be returned.
• 3. Products that fall under the types mentioned below: 
• Any consumable products that have been used or installed cannot be returned.  As described in the Consumer Protection Law and its implementing regulations and in the non-returnable products section. 

Q 6: How long does it take to receive the returned products? 

• Usually, a representative of the shipping company will contact you within 3-5 days from the day you requested the return. 

Q 7: Can I make an appointment with the shipping company to return an item? 

• At the moment, you will not be able to contact the shipping company directly.  However, once a shipping company representative contacts you to pick up the product, you can provide it at your preferred time. 

Q 8: How can I get my refund if the payment method is credit card? 

• If you paid through electronic means (credit card or debit card), the amount paid will be refunded to your card.  Payment may take up to 2 weeks.
• At most it will appear on your card statement, depending on how long it takes the bank to complete the process. 

Q 9: I paid via Cash on Delivery, how will I get a refund? 

• If you paid by "cash on delivery" service, the amount will be refunded with our representative upon receipt of the return or simply transfer the balance to your personal bank account.
• For security purposes, the name on the bank account must be the same as the name on your order at SammTamm. 

Q 10: Can I exchange or change a product instead of getting a refund? 

• You can contact the site's phone number and inform the customer service of that to help you. 

Q 11: I lost the original box in which I received the product, how can I return it? 

• We only accept returns if the product is in its original unopened box or packaging with all labels and barcodes on it, but in this case, please check our Help Center for more information. 

Q 12: What does "retail wrap" mean for a product that has never been opened (closed box/riveted)? 

• It means the product is new, unused, unopened, undamaged and in its original packaging.  The packaging must be as is when it is delivered to you. 

Q 13: Can I return a product through my courier company or have it delivered in person anywhere? 

• At the moment, the product can only be returned to us through one of our couriers. 

Q 14: Who pays the shipping fee when the product is returned? 

• You can return the product for free within 3 days and 14 days for products that are defective or do not match the specifications from the date of delivery.  SammTamm will take care of all shipping fees for the first time, and if the same order is returned again, the next shipping cost will be on the customer. 

Q 15: Where can I find the prepaid shipping label/waybill? 

• Once you submit a return request, a prepaid shipping label/waybill will be emailed to you to ensure that the product can be returned free of charge.